1. Incorrect Item/Not As Described/Damaged:
You’re eligible for a full refund of the purchase price, if your return is the result of an error on the seller’s part. If you receive the incorrect item or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the PROPHARMATECH® Ltd within 30 days of the estimated delivery date and in the same condition you received it in.
2. Item did not arrive:
You’re eligible for a full refund of the purchase price, if your item hasn’t arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If PROPHARMATECH® Ltd provides tracking information indicating the item has arrived, the return is void.
3. Free shipping:
The products that you purchase are expedited to you within in 2 business days with FedEx. Your parcel will include: - the Product - the Invoice - the product's list of Ingredients - the Declaration for Non Dangerous Goods document - the FedEx International Air Waybill
Confirmation of delivery: The day FedEx takes over the product from us for delivery we will send you a confirmation letter. The confirmation letter will contain the 12-digit FedEx waybill number of your parcel.
Tracking: Enter the 12 digits in the Track Shipment field at www.fedex.com. You will see the current location of your parcel. You will also see the date of delivery.
Customs must be paid according to the customs regulations of the country where the buyer resides.
Transport cost is always paid by the seller ie. our company.
4. Invoicing: The Invoice in PDF form will be attached to your confirmation letter too.
PROPHARMATECH® Research and Development Ltd.
H-3300 Eger, Kertalja u. 32. EU-Hungary
Firm registration number: 10-09- 026980
Tax Number: HU-13715577 OTP Bank
Account Number: IBAN: HU43 1173 9009 2024 1869 0000 0000
BIC (SWIFT) code: OTPVHUHB
Tel: +36 36 325 356